Support
Small team, published targets, and no support queue hidden behind an app you may not be able to open.
General and account support
Questions about your account, the app, or something that is not working.
support@bubblehere.comPrivacy and data requests
Access, correction, export or deletion requests, and questions about how data is handled.
kvkk@bubblehere.comSafety
Urgent safety matters, or anything involving risk to a person.
support@bubblehere.comSecurity
Vulnerability reports and suspected security issues. Please do not include exploit details in a first message.
support@bubblehere.comPurchases
Coin and Bubble+ purchase questions. Refunds and cancellations are handled by the store that sold the item.
support@bubblehere.comCopyright
Rights-holder notices about content published through Bubble.
support@bubblehere.com
| Request | Target |
|---|---|
| General support | 48 hours |
| P0 — child safety, while actively covered | 1 hour |
| P1 — high-severity reports | 4 hours |
| P2 — other reports | 24 hours |
Privacy and data requests
Send data requests from the address associated with your account. Ownership is verified before anything is disclosed or deleted, because an unverified request is how one person deletes another person’s account.
- Export: ask for a copy of your data before you delete your account.
- Deletion: start it in the app, or by email if you cannot reach the app.
- Retention after deletion follows a published schedule, with a 30-day grace period.
- Security audit records are kept for 180 days, and purchase records for 10 years, because they are needed for security and accounting.
Before you write
- Tell us the platform and app version, and roughly when the problem happened.
- Never include your password or a one-time code in an email.
- For a report about specific content, report it in the app first — that creates the case with its evidence attached.