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Reporting, Appeals and Deletion

How to report content, how decisions are reviewed, how to appeal, and how deletion is carried out.

Effective2026-08-08Document setua-003-2026-08-23.1

Version: safety-deletion-v1-rc-1 Effective date: 2026-08-08

Report a concern

From a Bubble, profile, chat, message request, or Safety Center, choose Report and select the closest reason:

  • Immediate danger or credible threat
  • Child safety or sexual exploitation
  • Non-consensual intimate content or sexual harassment
  • Harassment, bullying, stalking, or block evasion
  • Hate or dehumanizing conduct
  • Self-harm or suicide concern
  • Personal information, home exposure, or dangerous location
  • Scam, fraud, impersonation, spam, or Coin abuse
  • Illegal goods, weapons, drugs, or violent organization
  • Misleading Private/paid content
  • Copyright or other rights
  • Something else

Copy: Choose the reason that best describes what happened. Add only the details needed for review.

After submission:

Report received. We’ve saved your report and will show status updates in the Safety Center. The reported account won’t be told who submitted it.

Bubble may preserve the relevant item and surrounding technical context in a restricted evidence snapshot, even if the content later expires or is removed. Reporting does not promise a particular outcome. Status values shown to the reporter are: Received, In review, Action taken, or Closed. Confidential reasoning, reporter identity, private target information, and internal detection details are not disclosed.

If a person appears to be in immediate danger, contact the local emergency service. Bubble is not an emergency response service.

Block a person

Confirmation title: Block this person?

Confirmation body: You won’t see each other in discovery, profiles, messages, requests, activity, or notifications. Existing access may be revoked according to safety policy. You can manage blocked accounts in Settings.

Blocking is free and does not notify the blocked person. Bubble uses uniform unavailable responses so a blocked person cannot confirm hidden account or Bubble state. Unblocking does not restore a friendship, message request, removed content, expired grant, or prior notification.

Enforcement notice

When Bubble takes a material action, the notice contains:

  • action type and scope;
  • effective time and duration, if temporary;
  • Community Guidelines section/reason category that applies;
  • affected content/feature when safe to identify;
  • whether an appeal is available and its deadline;
  • the Safety Center route for status.

The notice excludes another person’s identity, report text, confidential evidence, exact detection rule, and information that could enable evasion or create harm.

Appeal

Title: Appeal a decision

Body: Tell us what you believe was misunderstood. A reviewer will check the decision and available evidence. Do not include unrelated personal data.

An eligible appeal can be submitted once per action within 30 days. Status values are Submitted, In review, Upheld, Changed, or Reversed. Serious appeals should be assigned to a reviewer who did not make the original decision when staffing allows. Reversal restores only states that are safe and technically recoverable; expired content or a cancelled store transaction is not recreated automatically.

Account export

From Settings → Account & Data → Export my data, the user confirms the request with recent authentication. Bubble prepares a private, time-limited export containing the account/profile, settings, owned-content metadata and downloadable content where available, social/account records appropriate for the requester, safe Coin/purchase history, and report/appeal receipts. It excludes other people’s private data, internal risk rules, moderator notes, secrets, exact locations that would expose another person, and content the requester is no longer authorized to receive.

Copy: We’ll prepare your export and notify you in the app when it’s ready. The download link expires and must not be shared.

Delete account

Entry: Settings → Account & Data → Delete account or https://bubblehere.com/delete-account.

Pre-confirmation:

Deleting your account starts permanent removal of your profile and Bubble content, signs you out, stops notifications, and removes or anonymizes data according to the deletion policy. Subscription cancellation is separate.

Checklist shown before confirmation:

  • Manage or cancel an active store subscription.
  • Download an account export if wanted.
  • Understand that active Bubbles, profile, friendships, requests, and normal account access will be removed.
  • Understand that required purchase/Coin, fraud, and safety records may remain restricted for the stated retention period.

Confirmation: recent same-account Apple, Google, or passwordless-email authentication plus typing DELETE. The request uses an idempotency key; duplicate taps create one workflow.

After confirmation:

  1. Immediately restrict normal sign-in/use, revoke active sessions and signed media grants, disable new purchases/Coin actions, remove the profile from discovery, stop notifications/Journeys, and enqueue provider deletion.
  2. Offer a 30-day grace period unless the account is subject to a safety/security restriction that requires a different flow.
  3. After the recovery window, delete or irreversibly anonymize the profile, owned UGC, media and variants, social edges, device/push mappings, analytics identity, and other removable data.
  4. Complete deletion or irreversible anonymization of profile/account data within 30 days, user media within 30 days, and account-linked messages within 30 days after irreversible deletion starts.
  5. Retain restricted security/audit logs for 180 days and purchase/transaction records for 10 years. Preserve another record longer only for an active case or valid hold described in the Privacy Notice, and minimize or sever direct account linkage where possible.

Status copy:

  • Deletion scheduled — “Your account is unavailable for normal use. You can cancel deletion during the recovery window.”
  • Deletion in progress — “Permanent removal has started and can no longer be cancelled.”
  • Deletion complete — “Your Bubble account has been deleted. Restricted records, if any, remain only for the periods described in the Privacy Notice.”
  • Deletion needs attention — “We couldn’t complete one part of deletion. Your account remains restricted while we retry. Reference: your reference number.”

Deletion support: support@bubblehere.com